FAQ

Orders are processed as soon as you place them to make sure that you receive your items as soon as possible, so unfortunately it's not possible to add or change items.

To place a separate order, simply go here and select what you are looking for!

We will then process this new order as soon as possible to make sure you receive everything on time!

If you realize that you made a mistake and ordered either the wrong size, color or style, you can cancel if you let us know within 2 hours of placing the order.

You can click on the button Cancel on the page My Order

Pending means that we have indeed received your order and we are reviewing it to make sure that we have all the requested items available at the closest warehouse to your location.

This usually takes no more than a couple of hours and once everything is confirmed your order should be shipped!

If we have any issues regarding the order we will contact you, if you don't hear from us then you don't have to worry!

You can always follow up on the progress of your order by clicking here and enter your order id and email address.

Orders are processed extremely fast and if you realized that you missed an item or two you would have to place a separate orders by going on the following link

Processing means that we have received your order, have confirmed that all the items are available and we are packing everything out ot be shipped to you!

Once the process is completed your order will be shipped and you will be updated with a tracking number by email, it should only be a  matter of hours before you receive that email.

You can always go here to check on the status of your order and if by any chance you realized that you wanted to add items to your order you can simply choose them on the following link!

*If you don’t find this information in your inbox please check your spam/junk folder.

The term "Partially Shipped" means that some items were not available at the moment probably due to split shipments from our warehouses or back orders.

In the event of a split shipment, we are sending your order from two different warehouses (don't worry, you only pay shipping once!) to make sure that receive everything as soon as possible.

Therefore, your order will be shipped in separate packages, generating more than one tracking number and with the possibility of items arriving at different times.

You will not be charged extra shipping costs.

You will find all the information regarding the status of your order here and have your order id and email address at hand.

If by any chance you have forgotten some products feel free to continue your purchases on the following link.

Your order can be cancelled for various reasons.

1# High fraud score was detected by our accounting department, therefore you should contact your bank right away.

2# Items were suddenly out of stock from the time you place the order to the time we assigned it to the warehouse (rare but can happen due to our high volume), in the case where you would be supplied with a coupon code of the exact same value including shipping costs paid of course!

3# You personally requested to cancel the order for various reasons.

Remember that you can follow up on your order at anytime by simply clicking here or place the order again on the following link.

If you received your order and a product is not to your liking you have 5 business days to claim your return.

Please send an email to our support team at customerservice@wordans.com with the subject "RETURNS" and provide the information listed below.

Confirmation emails are sent out automatically from our system.

If you haven't received one, please check your junk/ spam folder.

To avoid further emails going into your junk/ spam folder, please mark our emails as safe sender or add us to your address book.

Once you place an order on our website we will review it right away, assign it to the closest warehouse to your location and prepare / pack the requested items.

Processing and handling time can take up to 3 business days plus 2 to 5 days of shipping depending on your location.

A tracking number will be automatically sent to you by email as soon as your order ships out.

You can always track your order's process here

To cover as much ground as possible, we have several warehouses between Florida, Ohio, Indiana, Virginia, Illinois, Kansas, New Jersey and California for next day and 48 hours delivery, but we don't have any physical storefronts.

So all the items that you see on our catalog are available coast to coast!

We ship everything directly from our warehouses right to your door for your own convenience.

You can always follow up on your order's progress here